How do I return my defect order?
1) Mail it back to us:
- Send your parcel using a traceable** mode of delivery to the office:
10 Anson Road #18-11 Singapore 079903
Your return must be made known to us immediately from the date of delivery and send back to us within 3 days from the date of delivery.
- Store Credit will be added into your account within 14 business days from when we receive your parcel.
- The following categories are not returnable: Sale items, promotion items, accessories and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.
- Please make sure all items are unworn, unwashed, unaltered and still have their tags intact!
- After your return’s been confirmed, you’ll be issued a Store Credit equivalent to the purchase price of each returned item
- Delivery fees during the returning, if any, won’t be refunded or reimbursed.
- We do not provide cash refunds for any return orders
- We do not honour exchanges or refund such as minor stains, marks, dirt or minor stitching details.
- All items sold will be “as is” conditions. Strictly no exchange or refund.
*Please ensure that your return order is eligible for returns before returning to our office.
**It’s important that your return is sent to us via a traceable mode as we’ll not be responsible for any lost mail sent through non-traceable mailing options.